FREQUENTLY ASKED QUESTIONS

1. What is the promotion?

We’ve joined forces with Xbox to offer you the chance to win the ultimate night in with your mates… Feel the true power of the new Xbox One X yourself, as we’re giving away one every day for 10 weeks, along with 1000’s of other amazing prizes to be won.

2. How do I enter?

Pick up a promotional pack of Doritos in-store and enter your details and the unique code online at www.doritos.co.uk/Xbox to see instantly if you have won.

3. When can I enter?

You can enter your codes from 23rd October 2017 until 31st December 2017.

All entries received between 1st January 2018 and 23rd May 2018 will be entered in to a wrap up prize draw.

4. What are the prizes?

There are 1000’s of prizes to be won. See below a breakdown of the prizes:


Tier Prize Amount Available
1   Xbox One X console (with controller), 1 extra controller + 5 physical games (Forza Motorsport 7, Gears of War 4, Halo 5: Guardians, Assassin’s Creed Origins, Shadow of War). Winners may choose to substitute the physical Gears of War 4 game for a digital copy of Crackdown 3 once it is released.
70
2   700 digital games (175 of each of the following: Forza Motorsport 7, Halo 5: Guardians, Assassin’s Creed Origins, Shadow of War) 700
3 12 Months Xbox Game Pass 70
12 Months Xbox Live Gold 70
4 14 Days Xbox Live Gold 35,000
7 Days Xbox Game Pass 35,000
5 Packs of Doritos (Various flavours) 7,000
Wrap
Up
Draw
Xbox One X console (with controller), 1 extra controller + 5 physical games (Forza Motorsport 7, Gears of War 4, Halo 5: Guardians, Assassin’s Creed Origins, Shadow of War). Winner may choose to substitute the physical Gears of War 4 game for a digital copy of Crackdown 3 once it is released. 1
Second
Wrap
Up
Draw
Xbox One X console (with controller), 1 extra controller + 5 physical games (Forza Motorsport 7, Gears of War 4, Halo 5: Guardians, Assassin’s Creed Origins, Shadow of War). 4

Click here to see more information on the prizes

5. Where do I find my unique code?

The unique code is found on the back of a pack of Doritos in the “best before” box. The code is 10 characters long and starts with WX.

code-location

6. My code doesn't work. What should I do?

Get in contact with our Facebook page (www.facebook.com/doritosuk) or contact us on 0800 274 777 (from the UK) or 1800 509 408 (from the Republic of Ireland), between 9am and 5pm, Monday to Friday. (Calls from UK/ROI landlines are free, mobile charges will vary)

7. Who is the promotion open to?

This Promotion is open to legal residents of United Kingdom and the Republic of Ireland aged 18 or over, excluding employees of the promoter, their families, agents or anyone else professionally connected with this promotion.

8. I live in the Republic of Ireland, can I take part?

Yes, this competition is open to Doritos lovers across both the UK and ROI.

9. Do I have to buy a pack to enter?

Consumers in the UK and ROI must purchase packs to enter.

Northern Ireland participants may enter without purchase by writing to the following address:
Doritos Xbox NPN, PO Box 1079, Hemel Hempstead, HP1 1GY with your full name and email address.
You will be emailed a unique code for you to complete the process described above.

10. Can I enter more than once?

Yes, you can enter a maximum of 5 times per day.

11. Can I enter my code again for another chance to win?

No, unfortunately you can only enter your code once.

12. What Doritos packs are included in the promotion?
SIZZLING SALSA 180G
HINT OF LIME 180G
BBQ RIB 180G
TANGY CHEESE 180G
COOL ORIGINAL 180G
CHILLI HEATWAVE 180G
LIGHTLY SALTED 180G
COOL ORIGINAL 150G
CHILLI HEATWAVE 150G
TANGY CHEESE 150G
ROULETTE TABASCO 162G
HEATBURST BBQ & CHILLI 162G
HEATBURST CHIPOTLE CREAM & CHILLI 162G
TANGY CHEESE 90G
COOL ORIGINAL 90G
BBQ RIB 90G 
CHILLI HEATWAVE 90G 
HEATBURST BBQ & CHILLI 80G
CHILLI HEATWAVE 40G
COOL ORIGINAL 40G
TANGY CHEESE 40G


13. How are the winners selected?

Winners will be randomly selected by an automated system. 1,113 winning moments, each day, (hours, minutes, seconds) during the promotion period have been randomly and securely selected by PromoVeritas, the independent promotional verification service. Those valid entrants entering their unique code on or first after one of these winning moments will win a prize. If a winning moment is not claimed, it will roll over to the next valid entry so that the prize may still be won.

14. I have won an Xbox One X console, when will I receive my prize?

Congratulations on winning a BOLD prize! Your prize will be delivered to you within 90 days of your win notification, but we’ll do our best to make it sooner.

15. I have won a digital prize from Xbox. How can I claim this?

Congratulations on winning a BOLD prize! Digital prizes can be redeemed either on your Xbox One or on the Xbox.com website.

Follow the instructions on the winning screen or confirmation email to claim your prize.


To redeem on your Xbox One:


  • 1. Sign in via your Xbox Live account
    (If you do not have an Xbox Live account you can set one up for free here: https://signup.live.com)
  • 2. Go to Store
  • 3. Select Use a code
  • 4. Enter your unique 25-character code and select Next
  • 5. Download and enjoy your prize!


To redeem on the Xbox.com website:


  • 1. Go to https://www.xbox.com and sign in via your Xbox Live account
    (If you do not have an Xbox Live account you can set one up for free here: https://signup.live.com)
  • 2. Click on your Xbox Live gamertag
  • 3. Select Redeem code
  • 4. Enter your unique 25-character code and select Redeem
  • 5. Download and enjoy your prize!
16. I have won a pack of Doritos where can I claim this?

You will be sent an email containing a unique link which will allow you to print off your free pack coupon. That coupon can then be redeemed for a free 180g pack of Doritos at the following participating retailers, in UK: Tesco, Sainsburys, Asda, Waitrose, Morrisons, The Cooperative, McColls, Martins and selected participating independent retailers (at the retailers’ discretion). One voucher per transaction. ROI winners of a free pack will be sent a cheque for the value of a free pack.

17. I have an issue with my prize, who should I contact?

Contact our consumer helpline on 0800 274 777 (from the UK) or 1800 509 408 (from the Republic of Ireland), between 9am and 5pm, Monday to Friday. (Calls from UK/ROI landlines are free, mobile charges will vary)

18. Where do I go to see the full T&Cs?

Please click here to see the full T&C's.

19. I have won an Xbox Live Gold Digital Code. Can I stack my 2 week Xbox Live prepaid code?
You can’t stack prepaid codes for Xbox Live Gold trial subscriptions from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase a new paid Xbox Live Gold subscription and start the subscription at any time during the trial period.
20. I have won an Xbox Live Gold Digital Code. I have an Xbox 360, does my 2 week Xbox Live prepaid code give me access to Games with Gold?

You can’t access Games with Gold for the Xbox 360 with this type of Xbox Live Gold trial subscription.

21. I’m having issues redeeming my Xbox Gold Live prepaid code, where can I find help?
If you go to https://support.xbox.com/en-US/billing/prepaid-codes/prepaid-code-errors you will find a number of troubleshooting options for redeeming Xbox Live prepaid codes.
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